Return Policy

At Cargills Online, we believe in creating an unparalleled online shopping experience which is hassle-free for our customers so that they love shopping with us and using our services time and time again. However, we understand that sometimes you may have ordered the wrong items or received a damaged or unusable item. Please see the below instructions and conditions and contact us with the relevant information by email at customerservice@cargillsonline.com or call us at 011-7129129 and our team will be happy to help.

How can I get a refund?

Don’t worry, we will offer you a hassle-free refund if you cancel your order any time before it is dispatched from our warehouse. The relevant refund will be credited to your selected payment medium within 3 days of your cancellation.

How can I return an item?

Don’t worry, if you want to return any damaged or unusable item to our delivery agent we highly recommend you carry out a quality check when accepting goods from our delivery partners. Please contact our customer help desk, if you have noticed any issue noted post-delivery within 2 hours of delivery.